IT Support & Administration
full-timeAbout
The IT Support & Administration role is responsible for maintaining the computer network of the organisation, providing technical support, and ensuring that the whole organisation runs smoothly. The position holder will monitor and maintain computer systems, perform installations, configure hardware and software, and solve technical issues as they arise.
Responsibilities
Manage, prioritise, and resolve service requests relating to IT hardware, software, and associated servicesMonitor and prioritise workload and response time for incidents, requests and problems to meet service level requirementsProvide technical assistance, advice, and training to staff, projects, and visitors seeking assistance with IT and Audio Visual (AV) technology mattersMonitor, configure and maintain servers, systems, VOIP, and network infrastructure - including Active Directory, email, routing/switching, firewall, load balancer, VPN and operating systemsEnsure the compliance of security, network access, permission and backup systemsEnsure all internal systems comply with Global IT support hub standards and policiesManage and monitor IT inventory such as software licenses, computers, laptops, printers and other equipment/devicesPerform regular OS (Microsoft and Linux) security patches, anti-virus upgrades for all computers, laptops and serversEngage in self-development and learning to stay current and knowledgeable on the WVM IT environment through proactive research, including assessment and analysis of user requirements, responses, feedback and industry trends
Requirements
Candidate must possess Information Technology/Computer Science or specific degree qualification and/or completion of an associate diploma with relevant IT experience; or an equivalent combination of relevant IT experience and/or IT education/trainingAt least 1 year of relevant work experience in systems administration, help desk support or network/technical supportKnowledge and experience in current Microsoft Windows operating systems, Microsoft 365 Services (including Teams), PC and Apple technologies, AV Services, Video Conferencing Technologies, print and imaging, and Mobile Technologies is an added advantage.
Contact & Details
- Phone
- (603)%207800%200899